Terms and Conditions

GENERAL

No warning without prior contact: We guarantee that any rightly objected passages will be removed without delay, without the need for you to involve legal counsel. Nevertheless, any costs incurred by you without prior contact will be fully rejected, and if necessary, we will file a counterclaim for violation of the aforementioned provisions. If the content or presentation of this page violates the rights of third parties or legal regulations, we ask for a corresponding notification without a cost note.

All deliveries and services are carried out exclusively on the basis of these General Terms and Conditions.

PROVIDER IDENTIFICATION

Address

Tea & More - Theo van Grinsven
Etterschlager Str. 42
82237 Wörthsee
Germany

Contact

Email: shop@teaandmore-online.com

Managing Director 

Theo van Grinsven

Bank details 

Volks- und Raiffeisen Bank STA

IBAN DE30 7009 3200 0006 4472 95 | BIC GENODEF1STH

Registered in the Munich Commercial Register
Register court: District Court of Munich
VAT ID No.: DE 229 133 831

Contract Basis

The following General Terms and Conditions regulate the contract terms between Tea & More - Theo van Grinsven (Seller) and the customer (consumer as defined by § 13 BGB or entrepreneur as defined by § 14 BGB) of the Tea & More online shop, unless certain provisions are expressly only applicable to consumers or only to entrepreneurs. A consumer in the sense of these General Terms and Conditions is any natural person who enters into a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. An entrepreneur, in the sense of these General Terms and Conditions, is any natural or legal person or any legal partnership that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

The General Terms and Conditions apply in the version valid at the time of the conclusion of the contract to all contracts for the supply of goods and services concluded exclusively through means of distance communication. Deviating terms and conditions of the customer are only valid if their application has been expressly agreed.

The contract language is German. The law of the Federal Republic of Germany applies, excluding the UN Sales Convention. For consumers, this choice of law only applies insofar as it does not conflict with mandatory provisions of the state in which the consumer has their usual residence. Mandatory provisions of other states take precedence over German law.

Offer, Conclusion, and Storage of the Contract

Information on our website constitutes non-binding offers to place an order.

The purchase contract is concluded after the receipt of the customer's binding order by the dispatch of the goods. The automatic confirmation of receipt of the order does not constitute acceptance of the contract offer. If a purchase contract has not been concluded within 2 days of receiving the order, the offer is deemed rejected, and the customer is no longer bound by their offer.

To submit your binding order and to correct input errors before placing the order, the following technical steps are necessary: Add the desired item to the shopping cart with the button "Add to Cart," initiate the purchase process with the button "Checkout." On the next page, you can edit the shipping and delivery address as well as choose your preferred payment method. Please accept our General Terms and Conditions at this point. By clicking the "Continue" button, you will be taken to the next page. Here you can complete the order by clicking the button "Place Order." You will also see a complete order overview and have the option to delete individual items or make other corrections (e.g., in the billing or delivery address). Only after clicking the button 'Place Order' is the order process completed.

The data of your order and the contract text are not stored in a form accessible to you after the transaction. If you wish to document your order details, we recommend copying, printing, or saving them before submitting your binding order.

Payment, Delivery

Unless otherwise agreed, delivery of the ordered goods is made by invoice (10 days), direct debit, credit card, or with your PayPal account. We reserve the right to exclude the payment method of invoice or to specify a particular payment method.

Delivery is made upon receipt of payment (credit card, direct debit, PayPal) or upon acceptance declaration (invoice), no later than 2 working days after receipt of your order, unless otherwise expressly stated in the product description or otherwise agreed upon.

WITHDRAWAL POLICY

Right of withdrawal for consumers (any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession). You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Tea & More - Theo van Grinsven, Etterschlager Str. 42, 82237 Wörthsee, shop@teaandmore-online.com) of your decision to withdraw from this contract. You may use the sample withdrawal form provided below, but it is not mandatory. If you use this option, we will immediately send you a confirmation of receipt of such withdrawal (e.g., by email). To meet the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the withdrawal right before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment for the reimbursement as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned the goods, whichever is earlier.

You must send back or hand over the goods to us immediately and in any case no later than fourteen days from the day you inform us about the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded; for contracts for the delivery of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract but which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market over which the entrepreneur has no influence; for contracts for the delivery of newspapers, magazines, or illustrated publications with the exception of subscription contracts.

End of withdrawal policy

Returns, Agreement on Bearing the Return Costs

If you exercise your right of withdrawal, we ask that you contact us (by email, letter, or phone) before returning the item. Please note that you are not obligated to follow this procedure to exercise your right of withdrawal, and you are free to return the goods to us by any means.

Warranty, Guarantee, Customer Service, Display Representation

If a defect exists, the statutory provisions for defects apply. For entrepreneurs, the limitation period for defect claims for new goods is one year. The exception to the shortened period for the assertion of warranty claims is for damage claims listed in § 309 No. 7 a and b of the German Civil Code (BGB).

Any additional manufacturer's warranties, if any, are subject to the warranty conditions listed by the manufacturer in the product description. Claims arising from these guarantees must be asserted against the manufacturer. Statutory consumer rights from warranty claims are not restricted by warranty promises.

Our customer service is available to you by telephone from Monday to Friday, 9 a.m. to 4 p.m.

The product photos used to describe the products are sample photos used for illustration purposes. It should be noted that colors and sizes may appear differently depending on screen quality and display settings. The respective product description is decisive.

Prices

Prices in Germany and Austria are stated in euros (€) and include the statutory value-added tax. In Switzerland, prices are stated in francs, and we deliver tax-free to Switzerland. The prices apply exclusively to orders placed in the online shop.

In addition to the product prices, the respective packaging/shipping costs apply.

Shipping Costs

Shipping is generally only to the countries listed under "Packaging and Shipping". The respective packaging/shipping costs apply, which we have summarized here:

Shipping within Germany: 4.90 EUR, from an order value of 15.00 EUR: 3.90 EUR and from an order value of 35.00 EUR, we deliver free of charge.

Shipping within Austria: 9.90 EUR, from an order value of 20.00 EUR: 6.90 EUR, from an order value of 50.00 EUR, we deliver free of charge.

Shipping to Switzerland: 12.90 CHF, from an order value of 30.00 CHF: 8.90 CHF, from an order value of 99.00 CHF, we deliver free of charge.

Shipping to the United Kingdom: We offer free shipping only for an order value of £135.00 and above.

Shipping to the Netherlands: 5.90 EUR, from an order value of 15 EUR: 4.90 EUR, free shipping from an order value of 35.00 EUR.

For international delivery to EU countries: 12.90 EUR, from an order value of 30.00 EUR: 8.90 EUR, from an order value of 99.00 EUR, we deliver free of charge.

For shipping to non-EU countries, we charge 19.90 EUR.

Retention of Title

The sold goods remain the property of Tea & More until full payment is received. The customer is not entitled to dispose of the goods legally until ownership has been acquired. The customer undertakes to immediately inform the seller if third parties assert rights to the goods.

Jurisdiction Agreement

If the contractual partner is a merchant, a legal entity under public law, or a special fund under public law, Munich is agreed as the exclusive place of jurisdiction for all claims arising from or in connection with this contract.

This also applies to persons who do not have a general place of jurisdiction in Germany or persons who, after concluding the contract, have relocated their residence or habitual abode outside of Germany, or whose residence or habitual abode is not known at the time of filing the lawsuit.

Data Protection

We collect, process, and store your personal data exclusively to the extent necessary for the execution of contracts and as legally permitted. We do not pass on your data to third parties or use it for other purposes unless you have given your consent or we are legally obliged to do so.

Only with your prior - separately declared - consent do we use your personal data for marketing purposes, i.e., for sending customer information, newsletters, and advertising from our company.

You can object to the processing and use of the data stored with your consent for the purposes described above at any time by contacting:

Tea & More - Theo van Grinsven
Etterschlager Str. 42
82237 Wörthsee
Germany

by email: shop@teaandmore-online.com

We will then cease to use the data and delete it.

Disclaimer

As a service provider, we are responsible for our own content on this website. When linking to external content (websites of other providers), these are dynamic references. We have checked the content of such sites for possible civil or criminal liability at the time of first linking. A continuous monitoring of the linked content is not possible. However, if it is determined or if there are indications that a linked offer causes civil or criminal liability, we will immediately remove the link to such a page.